Proaxxs Rewards Program Questions & Answers

Q: How do I know how many points I have?
A: Simply login to the client area, go to your profile and you will see the Reward Points posted there.

Q: How much are these points worth in dollars?
A: Points have no dollar value. The costs will fluctuate in reward points on how many points can purchase what kind of service.

Q: How do I redeem or use my points?
A: You can redeem your points by submitting a ticket to the "Feedback Department" in the client area. Simply mention in your ticket what you wish to redeem your points for.

Q: How do I know what I can redeem my points for?
A: You can see a list of services you can redeem your points for in the client area. You can redeem your points for such things as free hosting, pay a bill, dedicated IP, backup service, SSL certificate, extra space and bandwidth, script installation, billing software, dedicated hardware and services, and more!

Q: Do reward points expire?
A: No, the rewards points do not expire. You can use them any time as long as you remain our client.

Q: How many points can I earn?
A: You can earn any number of points. There is no maximum limit and they do not expire.

Q: What if I earned reward points and don't see the points in my profile?
A: It could be possible we missed a reward, such as a referral. In this case, please open a ticket to the Feedback Department and let us know. Understand that reward points for referrals won't show in your profile until the referral has completed the second month of hosting with us.

Q: I sent you a referral but didn't get my reward points, how come?
A: Please send a ticket to the Feedback Department so we can look into this. Please be aware that if you refer a client to us they MUST put your name in the "Referral Name" box on signup. If your name is not in the referral box, unfortunately we can not apply any reward points to you. Also, reward points for referrals won't show in your profile until the referral has completed the second month of hosting with us.

Q: What happens to my reward points if I am late with a payment?
A: Late pays will not be eligible for points and you will forfeit any points accrued.
This provision may be waived in some situations, if you contact sales before your due date, with a valid explanation of why you will be late - limited to one late pay per year.

Q: How soon can I start using my reward points?
A: You can start using your reward points after your second month of hosting with us.

Q: Are all your plans eligible for reward points?
A: Yes! All plans will receive total reward points as indicated on our rewards point grid, with the exception or our starter plans, which will receive exactly one half of reward points offered.

Q: Can I apply my points to past due invoices?
A: NO! If you are late you will lose all points accrued - see previous Q&A. If you wish to apply points to an invoice, you MUST contact the feedback department and ask to have this done. NOTE: We will not apply partial payments. You must have enough points to pay the entire amount due.

Q: Can I use my reward points for a partial payment?

A: No, sorry, you can only use your points for a full payment on a service. Q: I referred a customer to you but I don't see the points in my profile, how come? A: Your referrals must mention your name when they sign up or reward points will not be issued. Also, reward points won't show up in your "Reward Points" until the referral has been active and "in good standing" for at least 2 months. Pending reward credits will be found under your Profile "Notes".