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100% Satisfaction - 30 Day Money Back Guarantee
We guarantee that you will be 100%
satisfied with our services. Our top priority is to satisfy you, our
customer!
We guarantee our services 100%. If
for some reason you are not completely satisfied with the
service you receive, we will refund your money. Simply contact us in
the first 30 days of your hosting and we will refund the full price
of your hosting package*.
This guarantee is VOID if your
account violates our TOS or AUP.
To cancel your account, you must login
to the members center and submit a ticket to the "Cancellation"
department and ask for a refund.
| Please
be advised that due to the nature of our products, the 30
day money back guarantee only applies to the hosting
package and does not apply to overages, add-ons, software
licenses, domain names, vps or dedicated servers. Your request
must be made no later than the 30th day. |
100% Satisfaction - Price-Lock Guarantee
The price you see is the price you
get!
That's right!
Once you sign up for our services you will keep the price you signed
up with for the hosting package for the entire length of your stay
with us! Even when our prices go up - your pricing stays the same!
Here's the best part - Even if you
sign up for a 3 month, 6 month, 1 year, or 2 year plan, and for some
unforeseen reason you need to cancel before your term is up, we will
still refund you the difference!*
*If you prepay 3 months, 6
months, 1 year, or 2 years to save money, but for some reason
need to cancel your service early, then your contract will
revert to a month-to-month contract and we will refund the
difference between the 3 months, 6 months, 1 year, 2 year prepay
rate and the rate had you signed up for month to month service
from the beginning. Any partial month will not be refundable.
Dedicated servers/vps are excluded from this offer.
If you choose to upgrade or downgrade your hosting package, your
price will change to the current package price at the time of
the upgrade/downgrade. Your pricing will stay the same a long as
your account is in good standing. If you miss a payment, are
late, cancel your paypal subscription, etc. your account will
revert to the current pricing on your plan, if plan pricing has
changed. |
100% Satisfaction - 24/7 Live Support
Response / Resolution Time Guarantee*
We know how important technical
support can be. This is why we have a support staff available
any time, day or night - 24/7/365!
We guarantee a response time of less
than 60 minutes (normally 30 minutes) and resolution time of less
than 6 hours (normally 1 - 2 hours).
If you do not hear from us within 60 minutes after submitting a support ticket, or your server related issue is not resolved within 6 hours, please open a new ticket to the "Support Dept." and let them know your ticket has not been responded to. If you ever have an issue with "Support Tickets" not being replied to in a
timely manner, please open a ticket to the "Feedback" department and let us know. Compensation for failed support department responses will be in the form of an account credit per failed response by our support staff.
| *Note that our support
guarantee applies to any server related issues only, on
one of our shared hosting plans, or server admin plans (excluding full admin, complete admin & SD plans) and
only actual support issues sent to the support department.
If support request is beyond the scope of "normal" server management it will not covered. This offer does not apply to any issue that can not be
replicated or is intermittent in nature - if we can not
see the issue, we can not resolve it. If offered,
compensation for failed support department responses will
be in the form of an account credit only, not to exceed $1
per failed response by our support staff, per ticket.
This guarantee only applies to technical support issues.
Sales and billing, or any request other than technical
support, will usually respond within 2 - 8 hours, but we
can only guarantee 24 hour response time. |
100% Satisfaction - 100% Uptime Guarantee
We know you can't stand down time
and neither can we.
This is why Proaxxs Web Solutions offers all shared hosting clients
an uptime guarantee that is absolutely unrivaled in the industry. If
any website is affected due to network uptime issues.
In the event that your web site is
not available for less than 100%, Proaxxs Web Solutions will credit
your account as follows.
Monthly Uptime Credit:
99.9% to 100% your account will be credited 0% of your monthly
hosting fee
99.7% to 99.8% your account will be credited 5% of your monthly
hosting fee
99.4% to 99.6% your account will be credited 10% of your monthly
hosting fee
99% to 99.3% your account will be credited 25% of your monthly
hosting fee
98% to 98.9% your account will be credited 50% of your monthly
hosting fee
97.9% or below your account will be credited 100% of your monthly
hosting fee
For any shared hosting client, such
credit shall be retroactive and shall be as calculated as shown
above and as measured 24 hours a day in a calendar month, with the
maximum credit not to exceed one hundred (100) percent of the
monthly service charge for the affected month.
This 100% uptime guarantee applies
to any Proaxxs Web Solutions client in good financial standing with
Proaxxs Web Solutions at the time of a service outage.
Proaxxs Web Solutions administrators will determine the end of the
downtime by a traceroute from outside the Proaxxs Web Solutions
network.
Proaxxs Web Solutions Network means the telecommunications/data
communications network and network components owned, operated or
controlled by Proaxxs Web Solutions.
This 100% uptime guarantee only applies to our shared hosting
accounts.
In order for you to receive a credit
on your account, you must request such credit within seven (7) days
after you experienced the down time. You must request credit by
sending a request through your account by logging into your
password-protected account, or by sending the request through our
contact form, to billing. The body of this message must contain your
account information, the dates and times of the unavailability of
your website, and such other customer identification requested by
Proaxxs Web Solutions. Credits will usually be applied within sixty
(60) days of your credit request. Credit to your account shall be
your sole and exclusive remedy in the event of an outage. Cash
refunds will not be issued.
| Restrictions. Credits
shall not be provided to you in the event that you have
any outage resulting from (1.) scheduled maintenance as
posted from time to time at Proaxxs Web Solutions, or
emergency maintenance , (2.) your behavior or the
performance or failure of your equipment, facilities or
applications, or (3.) circumstances beyond Proaxxs Web
Solutions reasonable control, including, without
limitation, acts of any governmental body, war,
insurrection, sabotage, embargo, fire, flood, strike or
other labor disturbance, interruption of or delay in
transportation, unavailability of interruption or delay in
telecommunications or third party services, including DNS
propagation, domain name registration / transfer, failure
of third party software or hardware or inability to obtain
raw materials, supplies, or power used in or equipment
needed for provision of your web site, or (4.) a client
breaking any item in Proaxxs Web Solutions "terms of
conditions and acceptable use policy" causing a machine to
fail as a result. |
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