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Proaxxs Server Management Packages (Windows)
 
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Windows Server Support

We can greatly reduce your IT costs and provide significantly improved dependability and reliability for your windows server systems. Our windows support plan provides you with access to our support staff for Level 1 and Level 2 issues. If you require Level 3 support / window admin, please contact our sales department for available options.

The server support package can be selected either when ordering your server on our order form or purchased at any point after by contacting our sales team. You can even purchase one of our plans if you have a server elsewhere and need windows support. Our server support service is ideal for everyone that needs basic Level 1 and Level 2 Support

Comparison of Windows Support Plans

Lite Plan Pro Plan
Ticket Support
Admin Time 2 hours per month 5 hours per month
L1 and L2 issues 10 tickets per month 25 tickets per month
Server monitoring Host Down Check Host Down Check
Control panel support Plesk Plesk
Implementation of Firewall
Install latest Windows Patches
Securing of Windows
Average Response Time 1 hour 1 hour
Guaranteed Resolution Time 24 hours 12 hours
Windows Support Plan: $29/mo. $39/mo.
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If you already have a server through us and want to add windows support, please open a ticket to sales in the client area.

 
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