Proaxxs VPS Support Services Packages

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Proaxxs VPS Support Packages


	Linux Server Management		Windows Server Support		VPS Support		Outsourced Support

VPS Support

Providing support for VPS is not an easy task, as the service is provided through the web, it requires specialized knowledge. Our support engineers are adept in handling and resolving technical problems unique to VPS. We provide solid vps support plans that gives you access to our support staff for Level 1 and Level 2 issues.

Proaxxs offers VPS administration support services and acts as your support team. We handle Level 1 and Level 2 tickets and handle issues occurring in the VPS node.

Comparison of VPS Support Plans	Lite Plan	Pro Plan
Ticket Support
Live 24/7 Support
Server Setup and Security
Server Firewall Setup
Server Hardware Support
Server Network Support
FTP Support
DNS Support
CGI, Perl, PHP Support
Script Support
MySQL Support
TCP/IP Support
OS Patches
Migration Support
Tech Assisted Reboots
Third Party Software Installs	No
Admin Time	2 hours per month	5 hours per month
L1 and L2 issues	10 tickets per month	25 tickets per month
Server monitoring	Host Down Check	Host Down Check
Guaranteed Response Time	60 minutes	60 minutes
Guaranteed Resolution Time	12 hours	6 hours
Linux (most major control panels):	$29 SALE: $19.99/mo.	$39 SALE: $29.99/mo.
	Order Now	Order Now

If you already have a vps through us and want to add vps support, please open a ticket to sales in the client area. Can upgrade plan at any time.

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Testimonial

"Now this is the way to go!!!!! I ordered the premium plus admin plan with end user support and must say you guys are the BOMB! This has saved me a lot of time and headaches to have you do all my end user support. And I must say it is very efficient and WOW you guys are fast! I was nervous at first but using my own ticketing system I can monitor your responses which is great and I must say I have no complaints in how you support my clients. This is a first for me. I have never seen this level of support before. This is just terrific. Thank you so much!"

● James J. - ES Hosting Pros

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