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Per Ticket Support Plans
Do you have
stable servers with a low number of support tickets? We will take
care of your helpdesk tickets under our per ticket server support
plan and you can pay according to the number of tickets. Our per
ticket support plan is uniquely designed to support helpdesk tickets
for unlimited servers. It does not matter how many servers you have.
If you are looking for someone to take care of your helpdesk
tickets, we can do that in the most efficient way. Our expert techs
will take care of your support tickets efficiently on a per ticket
basis. We can use your own helpdesk or can configure our helpdesk to
take care of your ticket needs. The replies will appear as if it
comes from your support department. In this manner, in our per
ticket support plan, you will get completely anonymous support. Your
end users will never know your server support is being outsourced.
- 24x7 Coverage
- Unlimited Servers
- Unlimited tickets
- Use Your Own Helpdesk
- Replies appear as from your
company
- 30 minutes average response
time
- Average 4 hour resolution time
- Can handle basic pre-sales
questions
- L1 and L2 issues
You can buy a pool of tickets with
the following options. You can choose the option that suits your
needs and budget. If you buy a greater number of tickets you will
get a better discount per ticket.
Plan 1
- Pool of tickets: 25
- Expiration time: 45 days
- Price per ticket: $3.50
- Plan Price: $87.50
Plan 2
- Pool of tickets: 50
- Expiration time: 90 days
- Price per ticket: $3.00
- Plan Price: $150
Plan 3
- Pool of tickets: 100
- Expiration time: 200 days
- Price per
ticket: $2.50
- Plan Price: $250
Please Contact Sales Department to
get setup on a Per Ticket Support Plan
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