Like
Follow Us
- Home
- |
- Hosting
- |
- Resellers
- |
- Dedicated Servers
- |
- VPS
- |
- Managed Services
- |
- Web Design
- |
- Contact Us
Whether you need support/management for dedicated servers, VPS, or you are a hosting reseller, we can help
Proaxxs provides high quality transparent outsourced technical support services to web hosting companies around the world. If you are in need of professional, experienced, trustworthily staff to handle your support tickets, Proaxxs is here to help. We will use your own helpdesk System to answer Support Questions / Queries. The client will not know that you are outsourcing Hosting Support.
If you are looking for someone to take care of your tickets, we can do that in the most efficient way. Our expert techs can take care of your tickets efficiently. We can use your own helpdesk to take care of your ticket needs. The replies will appear as if it comes from your support department. Our team provides Level 1 to Level 3 support via your helpdesk online system 24 hours per day, 7 days per week.
Expanded Features – Fantastic Support – Lower Prices - Limited Time
$100 Google Adwords Coupon on any plan!*
We Provide You:
- 24 / 7 / 365 Support - Our support staff is always available for all your client's support needs any time of the day or night.
- 24/7 Live Support Response / Resolution Time Guarantee - We provide a response time of less than 60 minutes (normally 30 minutes) and average resolution time of 2 hours - Resonse / Resolution Time is based on workload & urgency of issue.
- Transparency - Fully Transparent to your clients. We will be using your own helpdesk System to answer support questions / queries. The client will not know that you are outsourcing hosting support.
- Savings of $$$ - Our outsource hosting support is cheaper than hiring a permanent staff, which will save you on salary, training, benefits and other expenses, which will give you more time to market your services.
- Adaptability - Our staff will learn your support patterns, products and services. Once you sign up, we will take the time to thoroughly study your plans, services and support techniques. This will enable us to know what you offer and how you relate to your clients.
OS SUPPORTED: CentOS, Fedora, Ubuntu, Debian, Red Hat Linux, FreeBSD CONTROL PANELS SUPPORTED: cPanel/WHM, Plesk, Direct Admin, Kloxo, Webmin
cPanel Support Service
Unlimited Tickets
Unlimited Domains per Server
Anonymous Helpdesk Support
24 x 7 x 365 Support
30 Minute Average / 60 Minute Max Response Time
2 Hour Average / 12 Hour Max Resolution Time
L1/L2 Tickets Handled
Proactive Communication with Data Center
-
$99$59/mo per server WHM/cPanel (1 -2 Servers)
-
$89$55/mo per server WHM/cPanel (3 - 5 Servers) -
$79$49/mo per server WHM/cPanel (6 - 8 Servers) -
$69$45/mo per server WHM/cPanel (9 - 12 Servers) -
$59$39/mo per server WHM/cPanel (13 - 16 Servers) -
$49$35/mo per server WHM/cPanel (17 - 20 Servers) - Over 20 Servers Contact Sales
- Other Control Panel or No Control Panel additional
- Optional Complete L3 Server Admin & Live Chat Support
cPanel Support Service
Unlimited Tickets
Unlimited Domains per Server
Anonymous Helpdesk Support
12 x 7 x 365 Support (You select 12 hour period)
30 Minute Average / 60 Minute Max Response Time
2 Hour Average / 12 Hour Max Resolution Time
L1/L2 Tickets Handled
Proactive Communication with Data Center
-
$79$49/mo per server WHM/cPanel (1 -2 Servers) -
$69$45/mo per server WHM/cPanel (3 - 5 Servers) -
$59$39/mo per server WHM/cPanel (6 - 8 Servers) -
$49$35/mo per server WHM/cPanel (9 - 12 Servers) -
$39$29/mo per server WHM/cPanel (13 - 16 Servers) -
$29$25/mo per server WHM/cPanel (17 - 20 Servers) - Over 20 Servers Contact Sales
- Other Control Panel or No Control Panel additional
- Optional Complete L3 Server Admin & Live Chat Support
Main node management
Anonymous Helpdesk Support
24 x 7 x 365 Support
30 Minute Average / 60 Minute Max Response Time
2 Hour Average / 12 Hour Max Resolution Time
L1/L2 Tickets Handled
Includes Main Node Management
Proactive Communication with Data Center
$79$59/mo per server (Limit 5 VPS/25 tickets)-
$109$89/mo per server (Limit 10 VPS/50 tickets) -
$179$149/mo per server (Limit 20 VPS/100 tickets) -
$229$189/mo per server (Limit 30 VPS/150 tickets) -
$329$249/mo per server (Limit 50 VPS/250 tickets) - Optional L3 Ticket Support/Server Admin per VPS
Looking for Main Node Management Only? go here
Unlimited Tickets
Anonymous Helpdesk Support
24 x 7 x 365 Support
30 Minute Average / 60 Minute Max Response Time
2 Hour Average / 12 Hour Max Resolution Time
L1/L2 Tickets Handled
Proactive Communication with Data Center/Provider
-
$69$49/mo. per vps (Under 200 Accounts/Domains) -
$99$69/mo. per vps (Unlimited Accounts/Domains) - Optional Complete L3 Server Admin
Unlimited Tickets
One Server or One Reseller Account
Anonymous Helpdesk Support
24 x 7 x 365 Support
30 Minute Average / 60 Minute Max Response Time
2 Hour Average / 12 Hour Max Resolution Time
L1/L2 Tickets Handled
Proactive Communication with Data Center/Provider
-
$69$49/mo. (Under 200 Accounts/Domains) -
$99$69/mo. (Unlimited Accounts/Domains)
Per Server Plan (1 server)
Anonymous Helpdesk Support
24 x 7 x 365 Support
30 Minute Average / 60 Minute Max Response Time
2 Hour Average / 12 Hour Max Resolution Time
L1 and L2 Tickets Handled
- $2.30 per ticket - 25 Tickets @ $57.50/mo
- $2.10 per ticket - 50 Tickets @ $105/mo
- $1.80 per ticket - 75 Tickets @ $135/mo
- $1.50 per ticket - 100 Tickets @ $150/mo
- $1.20 per ticket - 150 Tickets @ $180/mo
- $1.00 per ticket - 200 Tickets @ $200/mo
- Expires Monthly or reload when limit is reached
- Optional Complete L3 Server Admin & Live Chat Support
Unlimited Servers
Anonymous Helpdesk Support
24 x 7 x 365 Support
30 Minute Average / 60 Minute Max Response Time
2 Hour Average / 12 Hour Max Resolution Time
L1 and L2 Tickets Handled
- $3.50 per ticket - 25 Tickets @ $87.50/mo
- $3.00 per ticket - 50 Tickets @ $150/mo
- $2.50 per ticket - 75 Tickets @ $187.50/mo
- $2.25 per ticket - 100 Tickets @ $225/mo
- $2.00 per ticket - 150 Tickets @ $300/mo
- $1.75 per ticket - 200 Tickets @ $350/mo
- Expires Monthly or reload when limit is reached
- Optional Complete L3 Server Admin & Live Chat Support
Unlimited Servers
Anonymous Helpdesk Support
24 x 7 x 365 Support
30 Minute Average / 60 Minute Max Response Time
2 Hour Average / 12 Hour Max Resolution Time
L1 and L2 Tickets Handled
- $4.50 per ticket - 25 Tickets @ $112.50
- $4.00 per ticket - 50 Tickets @ $200
- $3.75 per ticket - 75 Tickets @ $281.25
- $3.50 per ticket - 100 Tickets @ $350
- $3.25 per ticket - 150 Tickets @ $487.50
- $3.00 per ticket - 200 Tickets @ $600
- NO Expiration - Reload Anytime
- Optional Complete L3 Server Admin & Live Chat Support
Before You Sign-Up
As with all of our services it is required that you read the terms of service and the acceptable use policy before purchasing any services from us.
*accounts over allotted limit(s) may incur an overage fee for admin time and/or charged a per ticket surcharge - or you will need to upgrade to next plan. Top-up bundles available @ up to 40% off.
*One Google Adwords Coupon per client only, subject to terms and conditions. may only be used for accounts in US or Canada
Why Choose Us?
- We've been in the IT/Service business since 1999
- We have a rich business history since 1982
- Our service is very affordable
- US Based with highly experienced Technicians
- We have great work ethics and strive to satisfy our customers
- We have a top-notch support team guaranteed to provide solutions on your support concerns
- We focus on our expertise and we know we are good at what we do
- Support staff is available 24/7/365
- Management staff has over 45 years of combined management experience
- There are many more reasons to join us, but best of all, as our valued client, we are here to support you in any way possible, because "We can't be successful unless you are sucessful!
"I have to tell you I was very nervous about someone else handling my support tickets but thought I would give you a shot on a couple of my servers in the beginning. Man am I glad I did. I have now transferred all my servers over to you for end-user support. Tickets aren't handled exactly the way I would handle them but that's expected and I am very pleased with the way everything has been handled. It has freed up a lot of my time to generate more business. Thanks a million!
J.D. Anonymous (hey I'm outsourced;-)"
J.D.