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Whether you order a server from us or
someone else, we can manage your server!
We offer high quality server administration services for hundreds of
clients ranging from individuals & hobbyist to small & enterprise size
businesses. If you want to stay secure and online, we’re the team for you!
We have server administration technicians around the globe that monitor
the Proaxxs helpdesk 24/7 every day of the year. All server management
plans include our basic 24/7 server monitoring. And our Premium management
plan includes end user support. Please see below for a full list of the
services we offer.
If you order an unmanaged server, the server management packages can be selected either when ordering your
server on our order form or purchased at any point after by contacting our
sales team. You can even purchase one of our plans if you have a server
elsewhere and need server management. Our server management service is
ideal for everyone - whether you simply need a 'fall back' or require a
full administration service.
†$0
set up fee if you ordered a server from us. If you already have a server
through us and want to add server management, please open a ticket to
sales. Complete Admin, Complete
Plus Admin & Premium Admin are Proactive,
where we "automatically" manage all services! *Full Admin
is limited to 3 hours per month admin time. Additional time billed at
hourly admin rate or upgrade plan.
Semi Dedicated Plans (Includes Helpdesk Support)
If you have multiple servers, or simply want your own server admins and you don't need a fully dedicated team but need something better than a shared plan, this is for you. This will give you the same techs working for you everyday. We have a plan for just about any budget. Plans
from $299/mo - See our Outsourced Plans >
*Server Monitoring and Response/Reboots
Under this plan, we monitor
the critical services in the server and restart them in case they fail.
Suppose, the failed service is not getting restarted, then the issue shall
be escalated instantly to the server admin. We ensure that the issue is
either fixed or escalated to the datacenter/admin within 15 minutes of
service failure
- 24 / 7 Server Monitoring
- Critical service monitor
- Instant Service Restart
- Instant Server Reboot
- Immediate Escalation To
DataCenter
$19 Per
Server per month -
Order Now
*Server Hardening and Initial setup
Got a new server? We can
harden the server according to your special needs. Security is the most
important thing, but need to do it according to your server specs. All
services need to be tweaked efficiently for maximum performance. We can do
this effectively for you.
- Initial setup of the control
panel
- Installation and configuration of
Basic Firewall (APF/CSF/Custom)
- BFD/LFD installation
- Security audits
- Limit compiler & fetch utilities
access to root only
- Correct folder permissions to
prevent directory transversal on unprivileged users
- Logwatch installation and
configuration
- Binary Hardening
- Host.conf & sysctl hardening
- Noexec, Nosuid temporary
directory's
- RkHunter Installation
- LSM (Linux Socket Monitor)
Installation
- Kernel update if necessary
- SSH Server Hardening
- TCP/IP Hardening
- Disable of dangerous php
functions
- Update all server/control panel
software
- Disabling Unused Services
- RPM Package Audit
- Check/secure configuration
defaults on common services
- Zend Optimizer Installation
- Php recompilation with needed
Modules
- Customization and Tweaking of
Apache DNS and Mysql services
$59 per
server -
Order Now
*Linux Server Security Audit Service
Weekly server audit.
Server security auditing should be a must practice for production servers.
If your servers or web applications are compromised, hackers can gain
complete access to your data. To prevent these kind of hacking attempts we
install necessary firewall and security software on the server. This
software should be updated at regular intervals as there may be patches
available for them. Also the audit will check the user applications on the
server for any vulnerable scripts that may cause server threat.
$29 per
server per month -
Order Now
Hourly server Administration
It's common to have some
unexpected issues at odd times. It can be an apache failing or a spammer
attacking your mailserver or a php upgradation or anything like that.We at
Proaxxs can take care of your one time jobs most efficiently and in
minimum time.
- Control Panel Installation
- Third party Software Installation
- Php or Apache Recompilation
- Tweaking of Mysql or Apache
servers
- Security Audit
- Checking Mail server Attack
- Server Restoration or Migration
- Kernel Up-gradation
- OS or Control Panel Issues
- Configuring Services in a
NO-Control Panel Server
- Re-secure a server after
compromise
$65 Per
Hour -
Contact
Sales
FFMPEG. Nagios
Installation and Configuration, and Software Update Service
Available
Contact Us
Questions & Answers
If your server is
managed by Proaxxs
If some services are
down, should I submit a ticket or do you handle this automatically?
If your server is down or some services are down, we will login to your
server right away and fix it. Your server is monitored 24/7 via our
monitoring system.
Is your management service proactive?
Our proactive server management is available on our "complete"
"complete plus"
and "premium" admin plans. Once we notice your server is overloading or if there is a problem
with your server, we will login to your server and investigate it and fix
it.
What's
the difference in Reactive vs. Proactive?
With reactive server management, we completely manage your server, however
you must "request" services to be performed. With proactive server
management, we monitor and manage your server and when notified by our
monitoring system of an issue we login to your server and fix it. This
requires very little if any intervention by you.
Is it really true that I can send unlimited tickets?
Yes, as long as it's related to the server problem.
Do you update the script of my clients?
Only if you order the Premium Admin management package with end user
support.
Do you support phone or msn chat?
No. Only helpdesk tickets. We think you will be impressed with the speed
of our support team.
Are there any discounts if I have all my servers managed by you?
Yes, please contact sales.
If I change my root password, should I inform you?
Yes! This is very important so we can monitor your server carefully. We
need the password to do monthly updates of your server and fix any errors
quickly.
Do you do 3rd party software installs on my server?
With our complete+ admin and premium admin plans, we will do all 3rd party software installs
you require. All other admin plans will be charged at hourly server
administration rate.
Are there any hidden fees?
No.
Are my servers password and other server details treated securely?
Yes. We keep your password and other server details protected and only
those responsible techs have access to them.
If you do end user support, how do you set this up and would my
customer know?
The best way to handle this is to set up a help desk or
billing/support type system such as clientexec or whmcs. Then set up a staff account so our techs can
login to answer all your support tickets. You will need to set up mail
forwarders to notify us when a ticket is opened. This is all done through
your help desk so your customer would receive replies coming from you,
with the signature you supply. Your customer would never be contacted
directly through email.
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