Server Information

Q: What dedicated server would you recommend?
A: Recommending a server is a very hard thing to do - it depends on your requirements, what it's likely to be used for, your budget etc... Generally speaking, the more complex and interactive the site(s) you are looking to host, the more powerful and more expensive a server you will require. While we can't recommend a specific server or configuration, we'd be happy to offer some advice and suggest some possible solutions to you - please feel free to contact us and ask!

Q: Will my server be able to do X, Y or Z?
A: As above, this is a very hard question to answer - it again depends entirely on what the server will be used for, and also, your knowledge and experience. If you are using your server to provide hosting services using the cPanel/WHM control panel, then our full management service covers the setup and configuration of standard software relating to the use of a server for this purpose.

Q: Can I upgrade my server?
A: Yes, you can upgrade your server either when ordering or after your server is deployed. Common upgrades that are available are additional memory, a second hard drive, port speed upgrades, bandwidth upgrades and server management - these can all be ordered and added after your server is deployed. Please see our 'extras' page for more information.

Q: How much bandwidth do I get?
A: Depending on which server you order, and when you ordered, your server may have a 1000gb, 1500gb or 2000gb monthly bandwidth allowance.

Q: Where can I see your terms of service and acceptable usage policies?
A: These can be found in our legal section.

Q: What operating systems are available?
A: We offer several operating systems. Linux distributions include CentOS Fedora, Red Hat and Linux. We can also offer FreeBSD and Open BSD; in addition to both Windows 2003 Server Standard and Web Edition. If you want your server deployed with one of the above operating systems or a 64-bit version, but it isn't available on our order form, please contact sales for assistance.

Q: What control panels do you offer?
A: We offer cPanel/WHM, Plesk, webmin, Virtuozzo, and DirectAdmin control panels.

Network Information

Q: Can I request additional IP's?
A: Additional IP's can be ordered in blocks. You can order as many blocks as you can justify in one order. Full justification is required for all additional IP's. Justification must be compatible with ARIN rules surrounding the issuing of additional IP's. Read Justification rule here

Q: Can I host adult content on your network?
A: Yes. As long as you are hosting legal adult content, there is no problem.

Q: Is IRC/IRCd allowed on your network?
A: No. We do not permit the use of IRC on our network.

Q: Can I host a Bittorrent tracker on your network?
A: If you wish to host a bittorrent tracker on our network, you must first contact us for approval. Permission is only given where we can be assured only legal content will be tracked.

Q: Where can I find out more about the network?
A: We have detailed information on our networks, available from our 'network' page

Support Information

Q: What does self-managed mean?
A: Self-managed servers are where we are responsible for only the network and hardware of your server. We will also ensure that your operating system is correctly installed when your server is deployed, and that you can connect to the server via SSH. All software and configuration issues relating to the operating system, control panel or other services/software on the server are your responsibility and Proaxxs does not offer support for these with a 'self managed' server. See the next question if you need help with the software and configuration side of things.

Q: What happens if I need help with my server? Do you offer a management service?
A: Yes! Most servers we deploy are managed. If you order unmanaged server and then need server management, we would be happy to offer our full server management service to you. Please see the 'extras' page for information on this service & pricing information.

Q: I'm sell web hosting, can you give my clients support?
A: Yes! We would be happy to offer you Complete Server Management which includes end user support. Please see the 'extras' page for information on this service & pricing information.

Q: How do I reboot my server?
A: If you ordered a fully managed server, our management team will monitor your server and reboot if necessary. We also provide you with a password protected reboot service page, or you may submit a ticket to support and they will do this for you. If you ordered an unmanaged server, we will provide you with the password protected reboot system to reboot your server as needed.

Q: How do I order an OS reinstall?
A: If you need an OS reinstall, you will need to submit a tickets to sales in the members center. OS reinstalls are billed at $65 per hour - they will normally run $40 - $95

Q: How long does it take to do an OS reinstall?
A: This normally will be finished within 24 - 48 hours, depending on data center workload and os being reinstalled. Keep in mind that not all departments at the DC are open 24/7. To speed up your order, please indicate which of the following options you will require: Option 1. You need assistance with data recovery for the rate of $65.00 an hour. We cannot guarantee full, or even partial, recovery should the server(s) data be corrupted or compromised, but will work to the limit of our abilities to restore data. - Option 2. You need to reinstall on a new hard drive, mount the old primary drive as a slave and allow the customer to retrieve/restore data. After 72 hours the physical drive will be removed from the re-installation. - Option 3. DC may reinstall on the current primary/new hard drive, all necessary backups have been completed successfully by the customer. The customer will retrieve/restore data without assistance from Proaxxs. --- If you have a fully managed server by Proaxxs, please let us know as most all fees will be waived for admin work.

Q: Can I put a rush order on my OS reinstall?
A: We can ask the DC to put a rush order on an os reinstall, however this is not guaranteed. This is completely out of our hands, and in the hands of the data center.

Ordering Information

Q: How long will it take for my server to be setup?
A: For our standard servers, setup time is normally 24-72 hours after confirmed payment, depending on workload and server configuration. If you order a custom built server deployment could take longer.

Q: Do you need a copy of government issued ID? Do I need to sign any forms?
A: Due to the nature of our business and high rate of fraud, we will require you to submit a paypal or 2co authorization form, which may include providing a copy of valid identification.

Q: Do I need to sign anything to pay via Credit card?
A: If you are paying us directly with a credit card, you will need to complete a credit card authorization form and include a copy of government-issued photographic ID, including your name and address. You will be contacted once your order is placed with instructions on how to send us these items.

Q: What do you mean by Flexible payment options?
A: With our flexible payment options you can "buy down" the monthly cost of renting a server and save you a ton of $$$ in the long haul. It is similar to buying down points on a mortgage to get a better rate. Do some calculations and see for yourself! The flexible payment option is especially beneficial for you if you plan on renting the server for an extended period of time, usually 5-7 months or more.

Q: If I don't go with your flexible payment option, does this mean I pay more?
A: NO! Our normal price is already a great price, but you can save even more by selecting our flexible payment option, simply by paying a setup fee. Our profit margin on a flexible payment option is very small, and we could actually lose money if you keep your server for a long time and in effect you save a lot of money. We want long term clients and we are willing to make a small profit to accomplish this.

Billing, Payment & Cancellation

Q: When will I be billed?
A: When you purchase a dedicated server or other service from us, the first period's fee and any setup fee will be due immediately. Invoices are pre-dated by one day to insure quick build times with the DC and to avoid some billing issues. For monthly services, you will be billed every month - e.g. if you sign up on 2nd March, you will next be billed on 1st April. For yearly services, you would be billed one year later - if you purchase a service on 2nd March 2007, your next bill will be due 1st  March 2008.

Q: What payment methods do you accept?
A: We currently accept Paypal payments and 2co for dedicated servers, including credit card payments through Paypal and 2co.

Q: What is your cancellation policy?
A: We require notice of cancellation at least 7 full days before your renewal date. For example, if your renewal date is June 8th, you will need to contact us no later than June 1st. Note: You MUST cancel at least 7 days prior to your billing date or your next billing cycle will be due an payable, as we are automatically charged by the DC - NO EXCEPTIONS!

Q: Do you have a refund policy or money back guarantee?
A: No. All payments to Proaxxs for dedicated servers, or additions are non-refundable (except as noted in our terms and conditions).

Q: Is there a minimum contract period?
A: No, there is no minimum contract period - all of our services are month to month.